If you’re traveling to Tropical Island, be prepared for a long journey and a nightmare check-in process. It took more then an hour to check in, and with kids in... read more tow, there’s no entertainment available. Room was not ready on time. Overcrowding is an issue. Despite of the place is huge, the deck chairs are squeezing next to each other., and if you arrive at 12 pm, good luck finding one free. With 400€, I definitely can do much better somewhere else

Tropical Islands - a place that will test if your team would survive on a deserted island. I came to Tropical Islands for two days with a group of 16 friends.... read more I booked four tents (bookings were made simultaneously, from one account). Upon arrival, I discovered that two tents were in Zone 1, and two more in another one – about 5 minutes apart. It seemed absurd to split the group, but I decided it wasn't worth arguing about. Upon arriving at the tents, we discovered that one of our assigned tents was occupied by strangers, leaving my guests with nowhere to sleep. I spent approx. 1.5 hours at the reception desk discussing the situation, and the staff sent me from one employee to another, with no specific action. Each employee kept me waiting, without telling me how long or for what I was waiting for. The manager suggested moving one tent to Zone 1 and leaving the other four guests separately in Zone 2, or putting four people in a "house" in a completely different area from the rest of my guests. This would have meant we'd be housed in three different areas of the complex. We weren't given the option of moving all of us to the same area. The only comment from the staff was "we are overbooked, we can't do anything about it - you can write a complaint". When I asked ironicaly if I could give a one-star rating on Google Maps as compensation, the employee said yes. What I'm doing right now. After the argument, we were given a tent that leaked and was completely wet (pics attached). The staff told us, they don't have any protective foil and we had to deal with it by ourselves. When asked what kind of compensation we will receive for the inconvenience, wasted time, and ruined atmosphere, the employee said we could get 4 coctails vouchers. After commenting that there were definitely more of us and the whole group was now waiting and getting upset, the employee decided the problem was limited to one tent. Ultimately, we received 7 vouchers, which could only be used in the area outside the main water attractions. The worst customer service I've ever experienced. The entire complex advertises itself as an amusement park, although the attractions included in the ticket price are two swimming pools (one of which is a children's playground), four indoor water slides, one pool and one outdoor slide. During our stay, the outdoor water wasn't very warm. The outdoor slide didn't have enough water, and we stopped at every turn, having to push ourselves off the walls. The bar and food court, as well as most of the attractions, close at 10:00 PM – this isn't a place for adults looking to spend a pleasant evening, enjoy an exotic evening drink on the beach, dance, etc. If it weren't for the fact that I wasted a lot of time on Saturday arguing with the staff and having team-building activities planned for my guests for the evening, we would have left right after breakfast on the second day, as there was absolutely nothing to do for more than 4-5 hours. On the positive side, I came with fantastic people who organized themselves, made a great atmosphere and wanted to have fun together. Breakfast was also good. Otherwise, I wouldn't recommend it. The Polish Suntago is definitely more attractive, better organized, and has a wider variety of attractions for everyone and stuff is more pro-client.

Disappointing Overnight Stay in the Tent Area We decided to spend a night at Tropical Islands and booked a tent for the full experience — big mistake. The heat inside the... read more tent was unbearable, and even outside it offered no relief. None of us could sleep. It felt like we were stuck in a sauna all night. At one point we seriously considered leaving early, but ended up soaking our bedsheets in cold water and hugging them just to cool down enough to rest. That barely helped us survive the night. We weren’t the only ones — many families were walking around outside their tents in the middle of the night trying to cool off. Some were repeatedly using the communal showers just to cope. It’s shocking that this issue is so widespread and still hasn’t been addressed. A place that attracts families and offers overnight accommodation should seriously consider proper ventilation, cooling, or at least informing guests of what to expect. Daytime activities are fun, but the tent overnight stay was a total disaster. We won’t be doing it again.

Grotten schlecht - Lieber das Geld für was anderes ausgeben Unhöfliche und schlecht gelaunte Mitarbeiter an jeder Ecke.

We visited the place on summer weekend with 3 kids. Place is huge, but it is also very aged. The organization and signage inside is not really intuitive and could be... read more significantly improved. The climate inside (tropical) was not comfortable for us (too hot and too humid) what was not helping to relax. The slides were also old, you could feel on your back each connection between slide elements. Interesting place, but could be better maintained. Due to price of it and the internal temperature for future I would prefer to just visit some good aquapark.

Etwas staubig in den Ecken, wenn man sich das Zimmer genau angeschaut. Wenig Stauraum in Bad, ansonsten war es wieder ein richtig toller Urlaub, evtl könnte man an den Parkautomaten... read more schreiben, dass man zur Info muss, wenn das Ticket nicht funktioniert. Damit man nicht ewig an der Kasse steht und doch woanders hingeschickt wird. Wir kommen gerne wieder. Es war warm, das mit dem auffüllbaren Bechern finde ich richtig gut. Frühstück mega, abends das Buffet war letztes Jahr besser. Massage wieder hervorragend. Ein Muss, unbedingt vorher schon buchen, evtl Personalmangel möglich.